Essential Strategies for Dental Practices to Build a Stellar Reputation

Enhance your practice’s image and attract new patients by mastering the art of online reputation and review management.

  • Strategic Review Management: Learn how to navigate and leverage major platforms like Google, Facebook, and Yelp to enhance your practice’s reputation.

  • Effective Response Tactics: Master the art of responding to both positive and negative reviews professionally, maintaining patient trust and loyalty.

  • Community Engagement Strategies: Discover how to use video testimonials, social media education, and press releases to build a strong local presence and elevate your practice's reputation.

Instructor

Grace Rizza

Grace is the proud owner of Identity Dental Marketing where she has made it her personal mission to improve the business of each dental practice she works with by a measurable amount. In her first position as a Marketing Director for a multiple-location dental practice, she tripled the number of new patients seen on a monthly basis (in 3 short months, on the same marketing budget). From there, she created a variety of sales-focused training workshops, attended many marketing seminars, and became obsessed with dental marketing and branding as a whole. Recently selected as a 2019 Honoree at the Daily Herald Business Ledger’s Influential Women in Business Awards, Grace is led by her philosophy of helping as many people succeed as she can. Over the course of her career, Grace has become a recognized Dental Marketing expert. She was featured as an expert on the ADA 2016 Dental Marketing Expert Panel and has authored articles in professional journals, most recently penning a Dental Marketing article for Practice Booster's Insurance Solutions Newsletter. Grace has experience in the creation and execution of marketing strategies, public and community relations, networking, patient communications, staff sales training, phone scripting and training, advertising, internet/web presence, SEO (search engine optimization), direct mail programs, email newsletters, and much more. An accredited international speaker, Grace approaches every speaking engagement as an opportunity to educate, empower, and entertain her audience. She teaches dentists how to achieve practice growth in the most ethical and efficient ways. She inspires her audience to embrace change in order to grow. Whether connecting with an audience of 20 or 200, Grace's information can transform a surviving practice into a thriving practice. Dental Marketing is Grace’s passion and she is committed to providing you with a superior marketing and consulting experience.

Course curriculum

  • 1

    Getting Started

  • 2

    Types of Reviews

    • Types of Reviews

    • Test Your Knowledge

  • 3

    Key Review Platforms

    • Key Review Platforms

    • Test Your Knowledge

  • 4

    Getting Positive Reviews

    • Getting Positive Reviews

    • Test Your Knowledge

  • 5

    Posting Video Testimonials

    • Posting Video Testimonials

    • Test Your Knowledge

  • 6

    Incentivizing Your Team

    • Incentivizing Your Team

    • Test Your Knowledge

  • 7

    Handling Bad Reviews

    • Handling Bad Reviews

    • Test Your Knowledge

  • 8

    Focusing on the Positive

    • Focusing on the Positive

    • Test Your Knowledge

  • 9

    Reputation Management

    • Reputation Management

    • Test Your Knowledge

  • 10

    Conclusion and Final Steps

    • Conclusion

    • Schedule Your Free Consultation with Grace